Exchange policy

Exchange Policy

We want you to be completely satisfied with your purchase. If you wish to exchange a product, please note the following:

1. Exchange Period:
   Products can be exchanged within 7 days from the date of delivery.

2. Condition of Product:

   • The product must be unused and in its original condition.

   • Tags must not be removed.

   • The product should not be damaged in any way.

3. How to Request an Exchange:

   • Contact our customer support team via email or WhatsApp with your order details.

   • Include your order number and the product you wish to exchange.

4. Exchange Process:

   • Once your request is approved, we will provide instructions for sending the product back.

   • The exchange will be processed after the returned product has been inspected and approved.

5. Non-Eligible Products:

   • Items with removed tags

   • Damaged or used products

   • Personalized or customized products (if any)

6. Shipping Costs:

   • Customers are responsible for the shipping cost to return the product.

   • The shipping cost for sending the replacement product will be covered by us.

7. Refunds:

   • We do not provide refunds; exchanges only.

   • If the requested item is unavailable, our team will contact you for alternatives.

8. Contact Us:
   For any questions regarding exchanges, please reach out to:

   • Email: info@h20denim.com

   • WhatsApp: +971 52 850 2293